At Ardor Printing, we are committed to providing our customers with a seamless shopping experience, from browsing our selection of custom canvas prints to receiving your order promptly and in perfect condition. Our shipping policy outlines the essential details you need to know about our shipping process, including shipping times, costs, tracking, and more.
Processing Time: All orders are subject to a processing time of 1-3 business days, during which we print your custom canvas, perform quality checks, and carefully package your order for shipment. Please note that processing times may vary during peak seasons or due to the complexity of the design.
Shipping Times: We offer various shipping options to cater to your needs. The estimated delivery times for our shipping options are as follows:
- Standard Shipping: 5-10 business days
- Expedited Shipping: 3-5 business days
- Express Shipping: 1-3 business days
Please note that these are estimated delivery times and may be subject to delays due to carrier issues, inclement weather, or other unforeseen circumstances.
Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping destination. To view the shipping cost for your order, please add the desired items to your cart and proceed to the checkout page. You will be able to view the shipping cost before finalizing your purchase.
International Shipping: We are pleased to offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Please check with your country's customs office to determine these additional costs before placing your order.
Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment on the carrier's website. Please allow 24-48 hours for the tracking information to become available.
Damaged or Lost Packages: We take every precaution to ensure your order arrives in pristine condition. However, if your package is damaged during transit or does not arrive within the estimated delivery time, please contact our customer support team immediately. We will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.
Returns and Exchanges: If you are not satisfied with your custom canvas print, please refer to our Returns and Exchanges policy for detailed information on how to initiate a return or exchange.
Contact Us: If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer support team at email@example.com or (425) 786-4361. We are always here to help and ensure your satisfaction with our products and services.