The short version
No returns on custom work
Every order is printed for you, so it can't be returned or resold.
Cancel before you approve
Online orders can be cancelled for a full refund until you approve your proof.
We fix our mistakes
Damaged, defective or doesn't match your proof? Tell us within 7 days and we reprint it free.
Deposits
Design deposits aren't refundable. Print deposits are refunded minus work already done.
Last updated: October 5, 2026
Everything Ardor Printing makes is custom printed for you, so we can't take it back or resell it. What we can promise is this: if we get something wrong, we fix it. This policy explains deposits, cancellations, reprints and refunds for custom projects and online orders. Questions? Call (425) 629-0796 or email info@ardorprinting.com.
No returns on custom work
Vehicle wraps, signs, banners, stickers, decals and every other product we make are printed to your order, with your artwork, sizes and wording. Because they can't be resold, we don't accept returns or exchanges, and we don't give refunds for a change of mind. If there is a problem with something we made, we reprint or fix it as explained below.
Design deposits
Design deposits are non-refundable, including deposits for vehicle wrap and fleet graphic designs. Design work starts as soon as we receive your deposit, and the deposit pays for that time.
Print and installation deposits
Print and installation projects need a 50% deposit before we order materials, print or schedule your installation. If you cancel:
- Before any work has started, we refund your full print deposit.
- After work has started, we refund your deposit minus the cost of the work already done, such as design time, materials ordered for your job, printing, laminating and prep. We will show you what was deducted.
- If the work already done costs as much as or more than your deposit, no refund is due.
Cancelling an online order
- You can cancel an order from our sticker builder, banner builder or online store for a full refund any time before you approve your proof.
- If your order doesn't have a separate proof step, you can cancel for a full refund until it goes into production. Contact us as soon as possible.
- Once you approve your proof, your order goes into production and can't be cancelled or refunded.
To cancel, call (425) 629-0796 or email info@ardorprinting.com with your order number.
Misprints, defects and shipping damage
If your order arrives damaged, has a defect, or doesn't match the proof you approved, we will reprint or fix it at no cost to you.
- Tell us within 7 days of delivery or pickup.
- Send your order number and photos of the problem to info@ardorprinting.com or text them to (425) 786-4361. If a package was damaged in shipping, include photos of the box and keep the packaging until we reply.
- We reply within one business day and reprint, repair or replace the affected items. We may ask you to send the item back or hold it for the shipping carrier.
- If we can't reprint or fix it, we refund what you paid for the affected items.
Problems with something we installed, such as lifting edges or bubbles, are covered for 1 year by our Warranty & We Fix It Policy.
What we can't refund or reprint for free
- Errors that were in a proof you approved, such as spelling, phone numbers, sizes or colors.
- Low-resolution or poor-quality artwork you chose to print after we pointed out the problem.
- Small color differences between your screen and the printed product, and normal variation between print runs.
- A size, quantity or material that matches what you ordered.
- A change of mind, a cancelled event or a business change after production has started.
- Problems reported more than 7 days after delivery or pickup, except issues covered by our installation warranty.
- Damage from misuse, improper care, or installation by someone other than Ardor Printing.
How refunds are paid
Approved refunds go back to your original payment method. We process them within 5 business days, and your bank or card company may take another 5 to 10 business days to post them. Payments made by cash or check are refunded by check. Purchases made with Affirm are refunded through Affirm.
Please contact us before disputing a charge
If something isn't right, call or email us first. We can usually fix it faster than a bank dispute, and most problems are solved with one conversation.
Contact us
- Email: info@ardorprinting.com
- Phone: (425) 629-0796 (Mon–Fri, 7 AM–5 PM Pacific)
- Text photos: (425) 786-4361
- Shop: Ardor Printing, 12531 Old Snohomish Monroe Rd., Snohomish, WA 98290
Something not right with your order?
Send us photos within 7 days of delivery or pickup and we'll make it right.